8thManage CRM-Customer Relationship Management Software

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8thManage CRM is an advanced business solution designed to take advantage of the latest web technology, and embedded best practice in business management methodology. It is wealthy standard functionality with high extensibility. 1. Client info Management 8thManage Client Information and Contact Management model has the breadth and depth to allow a company to store all its client information in one place. The model is future proof since more fields can be added without coding by the user to cater for the increase in breadth and depth of the business as it grows. 8thManage uses a real-time transaction information model and provides secured access based on roles to ensure that designated people can access up-to-date information securely and quickly. 2. Sales Force Automation As sales team members, you can count on 8thManage to help you look-up client and contact profile and performance information; manage and track sales leads and opportunities Manage client appointments, activities and tasks Prepare quotations; prepare client interaction reports, sales performance reports and forecasts As sales managers and executives, your business objectives are to guide the delivery of the planned revenue, profit and cash-flow on target and on-time; and to grow the sales teams in skills, expertise and performance. 8thManage provides a holistic view of your business as a whole with links that you can drill down to any level of detail for sales opportunity reports, and Sales performance reports by territory and by sales persons. 3. Marketing Management Using 8thManage CRM campaign management, you are fully equipped to design, schedule, execute and track the performance of the planned campaigns in terms of actual return on investment (ROI). In implementing email campaigns, unlike outsourcing to an email marketing service, you do not expose your confidential customer list to outside parties; you can stage multiple emails in a multi-touch sequence at practically no incremental cost. With 8thManage embedded BI technology driving the email campaign engine, you can selectively seek out specific group of clients or prospects having common requirements and interest, and to deliver a well prepared personalized message that will appeal strongly to the target audiences. 4. Customer Service In 8thManage CRM’s Standard Service Support, your customer is set-up as an 8thManage CRM external log-on user. The customer may view a list of service requests that he or she submitted previously. By clicking on links, he or she can view responses for individual requests. A new "service ticket" will be tracked automatically. In the event a response is not received by the customer within a preset period, an escalation email will be sent to the service rep's manager. Additionally, if the customer is not satisfied with the service response, he or she has the option from inside the service ticket page to manually initiate an escalation email to the service representative’s manager with a cc to the service representative. 5. BI Client Analysis Using the standard 8thManage CRM eSurvey capability, a user can readily set up a website containing an easy-to use, multi-check-box web-form that feeds collected data to an Embedded BI behavioral database. Using 8thManage email campaign capability, the user sends email to a target survey audience, inviting them to participate with the survey online. This way a client behavioral database will be built quickly without any software development. Once the behavioral database is built, it can be used to generate client analysis reports, or when coupled with 8thManage CRM email campaign engine, the behavioral database may be used for personalized email campaign execution. For further information: http://www.8manage.com Contact: sales_gz@wisagetech.com 020-38732292

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Wisage Technology.Inc.

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