QUEUE MANAGEMENT SYSTEM

Quick Detail

Package & Delivery Lead Time

Detailed Description

Mas Technology Queue Management System, Controlling the large crowds and long queues in the service halls of banks and other institutions have become a main barrier to improving service and company's image. The Mas (ticketer) management system will effectively help change the situation. System description Mas Technology Queue Management System, helps in Controlling the large crowds and long queues in the service halls of banks and other institutions have become a main barrier to improving service and company's image. The Mas (ticketer) management system will effectively help change the situation. The system simulates the whole process of queuing. By taking the ticket, customers will sit and wait for their turn to receive service. The tiring wait will turn into a light moment of leisure, and the customers will enjoy a free space of their own and a good feeling. Mas Queue Management System is a new-generation intelligent system developed by our partners Company supporting on the hard ware segment & on the basis of absorbing the experiences of domestic and foreign companies and taking into consideration of the conditions of China's relevant service institutions. We are committed to making the long queues in the service halls become history. Ticket dispensers: Micro-computer-based main control system; touch-screen ticker; and high-speed ticket printer. There are several types of ticket dispensers for selection. Customers can also order and place their requirements. Functions computer main frame, keyboard, main control software for the queuing machine, communication software, statistic software, printer, VIP reader, Finger Print ( Optional ) LCD touch screen, speaker, luxury bracket and paper rolls, etc. The software controls directly the calling system, display system, language system and ticket printing. It can self-set the name of business handling team and number of ticket released each day. It can set for each window to handle one or several business as required. The business information for each queue-based window can be added, modified and deleted at any time. It can set preferred handling service for VIP or large-amount customer. The icon in the software interface can be changed as required at any time. For example: team icon, animation icon, etc The button interface of the ticket dispenser can be set and modified if required. The direct thermal line print can print the editable content clearly. Two ways of ticket: touch, VIP card induction. Mag-card induction for ticket also can be set as customer required. The voice type can be set at the master station; 7 voice options are available. The voice module contains English. Two calling ways: ticket-caller and virtual ticket-caller; it can call in the order of team or the taken No. subsequence. Both ticket-caller and virtual caller are available for calling in queue-based or number-based sequence. The system automatically save each statistical data with the statistical report directly printable. Enormous statistic information can be stored for related divisions to check, analyze and study. It can automatically save the data after the power is cut and continue to work when the power is available without losing any data. The system will be in RZ mode after it is turned off. Ticketer Master Station Size can be varies according to the models. Segment of Queue Management System Roles ! Service halls of banks, insurance and financial companies Waiting halls of the hospitals. Administration halls of commerce and industry administration, taxation, customs, consulate and exit and entry administration offices. Service halls of Mobile Service Provider, Telecom and etc. Service halls of post office, airports, bus stations and ports . Restaurants and entertainment venues, etc. Wiring queue management system Wiring the queue management system use only two kinds of cable: City electric power supply cable and class 5 network cable. The system can be wire or wireless in signal communication. Product Descriptions Counter led display connect to 5 VDC power unit with network cable Call pad connect to 15 VDC power units, or connect to wireless unit in wireless usage. Main led display power up by city electric 220VAC 0r 110 VAC. Counter led display, main led display, call pad all connect to ticket dispenser with network cable for signal communication. In some situation, system use LCD or plasma as main display, you need addition computer as server, this computer is the communication center, Counter led display, main led display, call pad all connect to it with network cable for signal communication. LCD or plasma connects to its VGA port. Ticket dispenser inbuilt with speaker, In some situation, you need loud call voice, addition amplifier and speakers are necessary. 1. Ticket dispenser Input voltage:AC220v/110v Output signal: two RS485 signal(one to manipulator, another to display);another network signal connect to others computer, connect to LAN; last audio signal supply to the out sound box . Mainframe stand molding made, shape beautiful and taste. Mainframe face is 17” inch LCD, have SAW touch display. Whole system control by software, software straight control call system、display system and sound system. Inner 1to 2RS232 turn RS485 communicate controller 20w,sound box 10w Inner printer is paper width 80mm thermal printer: • high speed print, speed 150mm/s, high reliability. • knife longest life is 1.5million (65μm paper) • printer head life less than 100km. Can choose the magcard reader(VIP), now we can Provide wireless controller(using wireless communicate ) 2. Main LED display Inbuilt with speaker, can adjust the volume by yourself. F3.75 or F5.0 to display the general queue number High brightness, can be seem as far as 80m Attachable to various surfaces Data exchange with other system’ parts 3. Counter LED display High brightness, can be seem as far as 50m Attachable to various surfaces Data exchange with other system’ parts 4. Terminal Call Pad Install on cashier’s desk. LCD can display the queue number and waiting people on line. RECALL (RAPPEL) key: recall the recent queue number. CLEAR (EFFACER) key. PAUSE key: service pause, pause will be displayed MODE key: to set the call pad VALIDER key: conform the input REDIRIGER key: save the input TRANSFER key: Transfer the queue number to another terminal or service. Data exchange with other system’ parts. 5. Software Install on cashier’s desk. LCD can display the queue number and waiting people on line. RECALL (RAPPEL) key: recall the recent queue number. CLEAR (EFFACER) key. PAUSE key: service pause, pause will be displayed MODE key: to set the call pad VALIDER key: conform the input REDIRIGER key: save the input TRANSFER key: Transfer the queue number to another terminal or service. Data exchange with other system’ parts. The queuing system control software : This part of the software is the signal communication center of the queue system. The software communicates with the call pads, counter led display, main led display, other flow media display like LCD or plasma monitors on RS485 protocol, and call voice broadcasts. The queuing system management software : In this part of the software, the administrator can customaries set up the queue system application, likes: setting up the queuing ticket issued by the ticket dispenser, setting the communicate port, led display, call voice, different kinds of services, counters amount, and database maintenance. The windows of the ticket dispenser panel : This panel display what kinds of the service be provided, customers can select the service and touch the touch screen to take a queue number ticket. The administrator can add, delete or change the service’s name in the queue management part of the software. Reports of the queue system : The queue system software can give out enough useful reports, like years, month, weeks, days, hours reports totally or every counter, every clerk, or different kinds services reports. The reports can be loaded in excel or printed out. Soft call pad : In some application, administrator can install the soft copy call pad in every terminal computer; the clerk can call the queue number by the terminal computer’s keyboard or use the call software. Ticket Model : Ticket Model text can be edit according to your need.

Basic Company Information

Mas Technology

Company Advantage

Detail Company Introduction