5 Hydraulic Valve Blocks were complained, but 20 times the number of repeat order was placed with AAK after 4 months

China [CN]

Irek from Russia has placed 6 orders with AAK for hydraulic valve blocks, including ductile iron hydraulic valve blocks, aluminum hydraulic valve blocks, and alloy steel hydraulic valve blocks.

4 months ago, Irek informed us via email that the 5 pcs of ZG20SiMn material hydraulic valve blocks were tested and there were a few residual burrs in the deep holes. No burrs were found in the hydraulic valve blocks purchased from AAK previously. After investigation, I found that the operator was careless during the sample process. AAK is willing to bear all costs incurred in removing the burrs on the hydraulic valve blocks in Russia, then there has been no further news from Irek, but what has come finally is a 100 pcs of repeat order for the hydraulic valve block that was complained. Similar issues have also occurred in our American customers. They only reminded us, and continued to place the orders.

For AAK hydraulic valve blocks, cartridge valves, and hydraulic manifolds, I cannot guarantee that every product does not require after-sales service for every customer. However, AAK's advantage in after-sales service is that most of the same hydraulic valve blocks, cartridge valves or hydraulic manifolds from peers or abroad are returned to the factory for repair if they have quality issues. If AAK has quality issues, our customers can resolve them within half an hour, and if the hydraulic components break, they can directly replace them within half an hour. Therefore, we now have high-end customers such as SUN Hydraulics, HydraForce, Skyjack, Honeywell etc. Although AAK is a small company, our positioning is clear. The pain point of products of our peers is AAK's greatest advantage.

As I mentioned earlier, AAK focuses on orders from first-class companies in the world. Because a first-class enterprise has a strong technical force and maintenance department, those small problems can be solved easily. Good quality means no after-sales service, and no after-sales service is the best after-sales service. This is also AAK's after-sales definition of hydraulic valve blocks, cartridge valves, and hydraulic manifolds. I am confident in the manufacturing quality of AAK hydraulic valve blocks, cartridge valves, and hydraulic manifolds. Even if AAK encounters quality issues, they are minor issues, easy to maintain, and quick to replace parts.

I am thinking that if similar problems occur to poor customers abroad, it will be a big trouble. AAK hydraulic valve blocks will definitely be returned, but after working with a large enterprise, this small problem will be resolved. Poor customers may not have maintenance capabilities at all and do not know much about technology. If there is a problem, whether it's a major problem or a minor problem, he won't solve it or doesn't want to solve it. He will tell you that there is a quality problem, you either send someone to repair it or get it returned. At this time, many hydraulic valve block manufacturers often have no choice.

AAK hydraulic valve blocks, cartridge valves, and hydraulic manifolds focus on improving quality, especially manufacturing quality, must be aligned with international first-class brands. This is the only correct development path for AAK at present, and there is no second way to go. Regardless, any manufacturer of hydraulic valve blocks, cartridge valves, and hydraulic manifolds must have good manufacturing quality and benchmark against international first-class brands, and then do business with first-class enterprises. Unfortunately, the vast majority of peers do not see it this way. They focus on orders and prices.

AAK hydraulic valve block, no after-sales service, is the best after-sales service.

https://www.aakindustry.com/info-detail/hydraulic-valve-block-aak534